Day Trip to Safranbolu and Amasra Tour

• Buffet Breakfast
• Professional Licensed Guide Service
• Transportation by Luxury Buses
• All Excursions
• Mandatory Travel Insurance (TÜRSAB)

• Museum and Ruins Site Entrance Fees
• Glass Observation Terrace Fee
• Lunch & Dinner
• Accommodation Entrance Fee

Our tour departs on the night connecting Friday to Saturday; it arrives in the region on Saturday morning.

INFORMATION TEXT REGARDING THE PROTECTION OF PERSONAL DATA, THE USE OF VISUAL CONTENT, AND THE ACCEPTANCE OF THE AGREEMENT

Within the scope of the Personal Data Protection Law No. 6698 (“KVKK”), personal data belonging to guests such as name, surname, Turkish ID number (where necessary), date of birth, phone number, e-mail address, payment information, reservation information, and similar personal data may be processed in accordance with the applicable legislation for the purposes of carrying out reservation, sales, operation, transportation, accommodation, accounting, customer relations, and tour service processes.

The collected personal data may be used for the purposes of providing the service in full, completing reservation procedures, carrying out the tour organization, fulfilling legal obligations, sharing with the relevant official institutions when necessary, and managing customer satisfaction processes.

During tour organizations, photo and video recording may be carried out by us, and if participants appear in the recorded images, such content may constitute personal data.

In this regard, the guest accepts that the photos and videos taken during the tour may be used, published, and shared within the scope of the following:

Our company website
Social media accounts
Digital advertising and promotional activities
Printed advertising and promotional materials
Corporate archive activities
Promotional, marketing, and brand awareness activities

The guest gives explicit consent for such use, publication, and sharing.

Guests who do not wish to appear in photo and video content must notify authorized staff in writing or verbally before the start of the tour. If no notification is made, it is deemed that consent has been given for the use of group photos and videos taken in common areas.

The guest may, whenever desired, submit requests regarding personal data and the use of visual content to the agency in writing. Necessary procedures will be carried out following an assessment within the scope of the legislation.

Before the reservation procedure and/or at the stage of completing the reservation, this sales agreement, additional terms, and information texts are communicated to the guest via website link, SMS, e-mail, WhatsApp, or similar electronic communication channels.

It is essential that the guest carefully reads and reviews the agreement and information texts communicated to them, becomes informed of all conditions, and completes the reservation accordingly.

If the reservation is created, the prepayment or full payment is made, the tour service is purchased, or participation in the tour is provided, the guest shall be deemed to have read, understood, and accepted the provisions of this agreement and the information texts.

The agency cannot be held responsible for any dispute, claim, damage, or loss of rights arising from the guest’s failure to read the agreement and information texts duly communicated to them, incomplete review, or claiming not to have been aware of the provisions.

Additional Information

Package Tour Agreement

DISTANCE SALES AGREEMENT

PAYMENTS
At the time of registration, 100% of the reservation fee must be paid. In possible reservations with a balance, the conditions in the table below apply. If the specified payments are not made within the aforementioned periods, the reservation made will be canceled. In this case, 35% of the total accommodation fee will be invoiced to the consumer by ITC TUR as a cancellation compensation.
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For hotel payment options, the guest accepts and declares that they will pay the remaining balance in cash or by bank transfer, in domestic tours upon boarding the bus, and in hotel reservations at the time of check-in. Otherwise, the right not to receive the service obtained by the guest is reserved.

ARTICLE-1 SUBJECT

The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the product/service whose characteristics are specified below, in reservation transactions made by the BUYER via the internet site belonging to the SELLER OR PROVIDER electronically or through the call center.

The BUYER accepts and declares under the provisions of this agreement that they have been clearly, understandably, and appropriately informed by the SELLER OR PROVIDER in a manner suitable for the internet environment regarding the name, title, full address, telephone and other contact information of the SELLER OR PROVIDER, the basic characteristics of the product subject to sale, the sales price including taxes, payment method, etc., all preliminary information regarding the product/service subject to sale, the right of withdrawal and how this right may be exercised, and the official authorities to which complaints and objections may be submitted; that they have confirmed this preliminary information electronically and/or by phone or e-mail; and that they subsequently approved the reservation and the agreement.

SELLER OR PROVIDER INFORMATION Title: TCI SEYAHAT VE TAŞIMACILIK SEYAHAT TİCARET LİMİTED ŞİRKETİ (referred to as ITC in the agreement.) Its address and official contact details are clearly stated in the letterhead section.

ARTICLE-2 GENERAL PROVISIONS

2.1 The BUYER declares that they have read and been informed of the characteristics of the product/service subject to the agreement, the sales price and payment method, and all preliminary information regarding the price, and that they have given the necessary confirmation electronically and in the call center system. The full reservation fee is paid at the time of registration. If the full amount is not paid, the reservation is not made. However, if a reservation is made for any reason despite an unpaid balance, the Consumer is responsible for the entire reservation fee from the date of registration. In the event of incomplete payment of the reservation fee, ITC TUR cancels the reservation and claims from the Consumer all damages arising from the cancellation. The Consumer has made the purchase knowing this situation.

2.2 The SELLER OR PROVIDER is liable for defects in the service subject to the agreement.

2.3 If the service subject to the agreement is used by a person other than the BUYER, the SELLER OR PROVIDER is not responsible for that person’s refusal to accept performance.

2.4 For the performance of the service subject to the agreement, the signed copy of this agreement must have been delivered to the SELLER OR PROVIDER and the fee must have been paid by the preferred payment method. Even if the SELLER and/or PROVIDER sends the contract in accordance with the relevant regulation and this agreement, the BUYER who does not sign and send it back cannot claim that the contract is not binding because they did not sign and send it back; all responsibility rests with them, and they are obliged to pay the contract fee in full. It is sufficient that the agreement is sent by the SELLER/PROVIDER to the e-mail address notified by the BUYER; the BUYER cannot claim that the agreement was not sent to them or that they did not read it.

2.5 After the service is performed, if the relevant bank or financial institution does not pay the service fee to the SELLER OR PROVIDER because the BUYER’s credit card was used unjustly or unlawfully by unauthorized persons, the BUYER is responsible for the resulting damages.

2.6 The amounts specified for foreign tours are charges to be collected in the specified foreign currency. The BUYER pays the reservation in the designated foreign currency of the tour price. If payment is to be made in a currency other than the specified foreign currency, payment may be made after conversion at the SELLER’s determined system exchange rate. For reservations with a balance, if remaining payments are to be made in a currency different from the specified currency of the tour, payment must be made at the current system exchange rate determined by the SELLER on the day of payment. There is no exchange-rate fixation in prepaid foreign tours. If remaining payments are made in a different currency, payment must be made at the current system exchange rate on the day of payment.

ARTICLE-3 SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

ITC TUR is an intermediary between the service provider and the BUYER. The SERVICE PROVIDER, by virtue of the nature of the service sold by the tour operator, the BUYER does not have the right of withdrawal in distance sales made under this agreement pursuant to the Regulation. The full amount is collected from the BUYER. The BUYER has purchased the service accepting this. Accommodation purchases made during early booking, special periods (New Year, semester break, holidays, etc.) and promotional periods cannot be canceled. However, if the BUYER has purchased the applicable Early Booking Cancellation Assurance Package together with domestic and Cyprus accommodation within the Early Booking period and Summer offers, transactions may be carried out under the conditions stated in Article 10. The BUYER has purchased the service knowingly and accepting this. For reservations purchased at the stated prices with the phrase “non-cancelable,” the Early Booking Cancellation Assurance Package cannot be offered to the guest. In reservations containing this statement, reservation cancellation, change, and refund cannot be made. If transportation (airplane, bus, transfer, etc.) is also purchased in addition to accommodation, transportation fees are non-refundable.

ARTICLE-4 INFORMATION

Pursuant to Article 6 of the Regulation, in reservations made by the BUYER through the relevant website and Call Center, the BUYER is obliged to check and digitally approve, after the sale, the information form containing all details such as date, price, product, concept, etc. related to the selected service during the purchase stage. The SELLER is not responsible for failure to perform the relevant checks and for not giving digital approval. Approvals are recorded electronically.

ARTICLE-5 CANCELLATION - WITHDRAWAL - CHANGES

The SELLER OR PROVIDER may cancel the agreement in cases of force majeure or situations arising from service providers, hotels to be accommodated in, or third parties that prevent the service from starting or continuing, despite exercising all due care. This situation must be notified to the BUYER as soon as possible. In this case, the BUYER has no right to compensation. In such cases, the SELLER OR PROVIDER is obliged to refund to the BUYER the amount it was able to receive from the person or institution from whom/which it purchased or mediated the service. It cannot be held responsible for refunding amounts it could not obtain.

5-1- The BUYER is obliged to notify all kinds of reservation cancellation, change, and addition/removal of persons in writing.

5-2- The travel agency may cancel the trip 24 hours before the departure date if the required number of passengers is not reached for a definite booking or due to force majeure; in this case, the consumer has no right to compensation.

5-3- If the consumer requests cancellation/change up to 30 days before the start of the trip, the full fee shall be refunded in accordance with the package tour regulation.

5-4 If the consumer requests cancellation/change 29-15 days before the start of the trip for a reason other than force majeure, they agree and undertake to pay 30% of the trip fee; if they request cancellation/change 15-7 days before, 50% of the trip fee; and if less than 7 days remain, the full amount to ITC TUR. There is no right to cancellation, refund, or change for reservations made 7 days or less before the start of the service.

5-5 If the consumer requests cancellation/change 29-15 days before the start of the trip for a reason other than force majeure in a foreign tour reservation, they agree and undertake to pay 50% of the trip fee; if less than 15 days remain, the full amount to ITC TUR. There is no right to cancellation, refund, or change for reservations made 7 days or less before the start of the service.

5-6 ITC TUR is not responsible for visa refusal or the visa not being issued in time for foreign tours. In such cases, if the tour is canceled, the cancellation conditions stated in 5-5 apply. It is not possible to refund the visa fee if the visa is not issued on time or is refused.

5-7 If the consumer wishes to cancel the discounted Early Booking Discounted Product purchased during the discounted sales period for any reason and no cancellation assurance package was purchased, the cancellation conditions are taken into account. The consumer agrees and undertakes to pay the full trip fee remaining outside the cancellation conditions to ITC TUR.

5-8 If the consumer wishes to change the date of the discounted early booking product purchased during the discounted sales period for any reason, they accept that a reservation change without discount will be made based on the list prices valid on the date of the request.

5-9 If the consumer requests a date change for the product they have purchased, the change will be made based on the current prices on the date the change is made. The consumer accepts that if there is a price difference between the requested current date and the old date, they will pay the difference.

5-10 In the event of cancellation of the purchased service for any reason, the guest may keep the amount they paid as an open credit. The paid amount is held in the guest’s name as reserved rights. The guest may use the open balance at a different time and on a different tour of their choice. In the processing of reservation and balance hold, the amount paid is used. If, on the date the guest wishes to use their balance, there is a price difference after deducting the reserved balance from the service amount they will receive, the guest accepts to pay the price difference. If they wish to make a reservation for a lower amount, the excess balance remaining after the reservation continues to be held in the guest’s name.

5-11 If the consumer does not notify in writing that they will join the trip they missed at the start later, the travel agency has the right to cancel all reservations made on behalf of the consumer after 24 hours. In such cancellations, no refund is made to the consumer.

5-12 Force majeure: Adverse weather conditions, road obstruction, strikes, terrorism, war, the possibility of war, and unforeseeable technical matters are accepted as force majeure if they prevent the trip from starting or continuing. The deaths of the passenger or their first-degree relatives documented by state authorities are also force majeure.

5-13 The travel agency may, where deemed necessary, partially or fully cancel the tours it has announced or taken reservations for up to 3 days before the start of the trip. Within the same period, it may change the hotel names, means of transportation and their departure points within the trip, and the order of visits to places indicated in the program and shown as places to be visited. If the consumer does not accept these changes and cancellations, they have the right to cancel the reservation and receive a full refund of the amount paid. In this case, the consumer’s right to compensation does not arise.

5-14 In reservation cancellation or change requests made by the consumer, the paid currency and amount will be taken into account. In change requests, the consumer accepts the price difference and exchange-rate difference that will arise on the date the transaction is made. In cancellation and refund transactions, the consumer is refunded in the currency in which the reservation was made and in the amount paid. The consumer has no right to request a refund by comparing with a different currency other than the one paid.

5-15 In refund transactions, the refundable amount is refunded within 7-14 business days according to the payment type used by the consumer. The consumer cannot request a refund in a form different from the payment type used. ITC TUR is not responsible for installment refunds made by banks for credit card payments.

ARTICLE-6 MUTUAL RIGHTS AND OBLIGATIONS

6.1 The SELLER OR PROVIDER is obliged to notify the BUYER in writing of any possible cancellation notices as soon as possible.

6.2 The provisions of this agreement concluded between the SELLER OR PROVIDER and the BUYER at the time of registration have been read by the BUYER and approved by requesting and accepting that the same conditions be applied for the registration of other persons receiving the same service together with them. The BUYER/BUYERS are jointly and severally responsible for the payment of the contract fee. The BUYER has approved this agreement knowing that they are also a party on behalf of the participants stated in the Voucher, that they represent and bind them, and that they are obliged and responsible for informing the participant of the pre-information content provided to them within the scope of the relevant legislation. The BUYER who fails to fulfill the obligation to inform is responsible for all resulting damages. In this respect, the information given to the BUYER is deemed to have been given to the participant.

6.3 If the BUYER refuses to accept performance on the grounds that the service they purchased is defective, they are obliged to notify the SELLER OR PROVIDER and the accommodation facility immediately in writing, together with documents proving the defect. Otherwise, the BUYER shall be deemed to have accepted performance and used the service. No refund is made. The full amount is collected from them. It is the duty of the good-faith BUYER to notify the authorized person in writing of the issues they complain about during the performance of the service.

6.4 Situations that did not exist or were unforeseen on the date the agreement was signed, that arise beyond the parties’ control, and that make it impossible for one or both parties to fully or partially fulfill the obligations and responsibilities undertaken under the agreement or to fulfill them on time, shall be deemed force majeure (natural disaster, war, terrorism, uprising, changed legislation, seizure or strike, lockout, significant breakdown in production and communication facilities, etc.). If force majeure prevents the agreement from being performed, the party affected shall immediately notify the other party in writing. If the BUYER requests termination of the agreement due to force majeure, the SELLER OR PROVIDER will make every effort necessary to refund the amount. If the BUYER requests cancellation in the presence of force majeure, the SELLER OR PROVIDER is obliged to refund to the BUYER the amount it was able to receive from the person or institution from whom/which it purchased or mediated the service. It cannot be held responsible for refunding amounts it could not obtain.

6.5 The seller or provider is obliged to perform its obligation within the period it undertook. If the seller or provider fails to fulfill this obligation, the consumer may terminate the agreement. In the event of termination of the agreement, the seller or provider must refund all collected payments to the consumer, together with statutory interest determined under Article 1 of the Law No. 3095 on Legal Interest and Default Interest dated 4.12.1984, within fourteen days from the date the termination notice reaches them, and must return any negotiable instruments and similar documents that impose debt on the consumer, if any. In cases where the performance undertaken by the SELLER/PROVIDER under this agreement becomes impossible, it is obligatory for the seller or provider to notify the consumer in writing or via a durable data carrier within three days from the date they learn of this situation and to refund all collected payments no later than fourteen days from the date of notification.

6.6 Before the contract is established, the consumer’s explicit approval must be obtained separately in order for any additional fee beyond the agreed principal amount arising from the contract obligation to be requested.

6.7 Turkish citizens can enter the TRNC with their Turkish Identity Card. If entry is made with a passport, problems may arise later when entering Greece, so entry with a Turkish Identity Card is recommended.

ARTICLE-7 CONFIDENTIALITY

The information specified in this agreement by the BUYER and the information notified to the SELLER OR PROVIDER for the purpose of payment shall not be shared with third parties by the SELLER OR PROVIDER. The SELLER OR PROVIDER may disclose this information only within the framework of the existence of administrative/legal necessity. Credit card information is absolutely not stored; credit card information is used only during the collection process by being securely transmitted to the relevant banks for authorization and is deleted from the system after authorization. The necessary clarification and information under the Personal Data Protection Law has been provided to the BUYER, and the necessary measures under KVKK have been taken by the SELLER/PROVIDER in accordance with the legislation.

ARTICLE-8 INFORMATION REGARDING PAYMENTS MADE BY BANK CARD

a) The SELLER OR PROVIDER party to the contract does not, under any circumstances, make installment sales within its own organization.

b) The prices given to the BUYER are cash prices, and all installments are made upon the BUYER’s request to credit cards obtained from various banks by the SELLER OR PROVIDER without any term difference being applied. All transactions made regarding sales by credit card take place between the card owner BUYER and the bank to which the card is linked, and the SELLER OR PROVIDER has no right of intervention or responsibility in these transactions. In exchange rates applied in sales made in foreign currency, exchange differences may arise within the framework of agreements on the relevant bank cards in cash payment, single installment, or installment payment transactions. All transactions made regarding sales by credit card take place between the card owner Participant and the bank to which the card is linked, and ITC TUR has no right of intervention or responsibility in these transactions.

c) The BUYER who purchases services by credit card must notify the relevant bank of early payment and installment reduction requests, etc., and make payments to the payment branches determined by the bank.

d) If the BUYER cancels the service purchased on installment by credit card for any reason, the SELLER OR PROVIDER will refund the amount received from the credit card back to the BUYER’s credit card. The responsibility of the SELLER OR PROVIDER is limited to this. All subsequent transactions occur between the bank and the BUYER; the SELLER OR PROVIDER has no right of intervention or responsibility. Bank rules also apply to refunds related to installment payments, and if payments made in installments are refunded to the card in installments again, the SELLER OR PROVIDER has no obligation or ability to intervene. This matter must be resolved between the bank and the credit card holder.

e) In purchases made by credit card, the campaign currently offered by the relevant bank on that date and the cancellation and refund conditions associated with it shall apply.

f) In refund situations that may arise related to the relevant service, legal refund procedures will be followed.

ARTICLE-9 AUTHORIZED COURT

All Consumer Courts of the Republic of Türkiye, Consumer Arbitration Committees, and other institutions authorized by law are authorized for the resolution of all disputes arising from this agreement. The BUYERs may submit their complaints and objections, within the monetary limits determined by the Ministry each year in December, to the Consumer Arbitration Committee or Consumer Court in the place where the BUYER purchased the goods or service or where they reside.

ARTICLE-10 CANCELLATION ASSURANCE PACKAGE INFORMATION

The Early Booking Cancellation Assurance Package is valid for reservations made under Early Booking products of minimum 3 and maximum 30 nights, excluding transportation fees, and under 30,000 TL total.

10.1- Consumers who purchase the Early Booking Cancellation Assurance Package may cancel their reservations unconditionally and without deduction up to 72 hours before the check-in day.

10.2- The Early Booking Cancellation Assurance Package does not cover date or name changes requested on the same product. In change requests, the existing product is canceled within the scope of the Early Booking Cancellation Assurance Package, and a new reservation is opened under the conditions of the day for the requested new date, product, or name.

10.3 The Early Booking Cancellation Assurance Package is provided for a fee no later than 3 days from the reservation date. The Early Booking Cancellation Assurance Package cannot be purchased for the 4th day and after.

10.4 In refunds made in response to a cancellation request, the collected Early Booking Cancellation Assurance Package fee is non-refundable, and the sold Early Booking Cancellation Assurance Package cannot be canceled.

10.5- All airline ticket reservations made together with hotel accommodation (including promotional and economy class) are outside the scope of the Early Booking Cancellation Assurance Package, and the cancellation conditions and practices of the relevant airline company apply. In the pricing of the Early Booking Cancellation Assurance Package, the fee is collected based on the accommodation and/or other services fee, excluding the airplane and/or bus transportation fee. In the Early Booking Cancellation Assurance Package application, the airplane/bus transportation fee is excluded.

10.6 The Cancellation, Refund, and Assurance Package purchased together with Package Tours allows the guest to cancel or change the package tour they purchased without stating any reason up to 72 hours before the tour start date. After cancellation, the full package tour fee remaining after deducting the insurance fee they paid (in air-inclusive tours, the remaining package tour fee after deducting the flight transportation fee) is refunded according to the payment method without any deduction. The Cancellation, Refund, and Assurance Package does not cover flight transportation in air-inclusive tours. The package tour fee remaining after deducting the flight transportation fee is refunded to the guest.

ARTICLE-11 GENERAL PROVISIONS

11-1- The consumer participating in the tour has the right to carry and bring 2 suitcases in any kind of trip, provided that they do not exceed the dimensions of 50 cm x 70 cm, and 15 kg of baggage in air travel. All responsibility for the suitcases and the items inside them belongs to their owners.

11-2- Items that smell, leak, are flammable or explosive, or that disturb the surroundings, as well as cutting, piercing, and firearms of all kinds and all animals, are not allowed on vehicles and accommodation facilities without the separate and explicit written permission of the Travel Agency. Having an identity card or license does not change this.

11-3- In the event of loss or damage to the consumer’s baggage or belongings, if this arises from the GROSS NEGLIGENCE of the Travel Agency personnel, regardless of the monetary or non-monetary value and other qualities and characteristics of the lost or damaged baggage or item or the items inside it, 1/2 of the transportation portion of the total tour price shall be paid by the Travel Agency to the owner consumer as material and moral compensation for the lost item and suitcase. The Travel Agency is responsible, up to the amount of the transportation fee of the trip, for all loss, damage, and theft of items delivered to it by the consumer in writing and declared together with their value.

11-4- VISA PROCEDURES and SERVICES are not included in the purchased service. The travel agency has no obligation to obtain a visa. It is the guest’s responsibility to meet the visa and passport requirements of the country to be visited.

11-5- ITC TUR is not responsible for visa refusal or the visa not being issued in time in foreign tours. The visa is issued by the consulate of the country to be visited. ITC TUR acts as an intermediary between the guest and the consulate. ITC TUR cannot be held responsible if the visa is refused for any reason. In cases such as visa refusal or the visa not being issued in time, no refund of the visa fee can be requested. If cancellation of the tour due to visa reasons is requested, the cancellation conditions are taken into account.

11-6- Possible tour cancellation notices by the Travel Agency may be made individually to each consumer, or generally by announcement in the Turkey editions of 2 high-circulation newspapers.

11-7- The Travel Agency is responsible for changes occurring after the start of the trip in the tour program purchased by the consumer. The Travel Agency may compensate obvious changes that are against the consumer and cause damage during or after the trip, in the form of price or service refunds to the consumer in accordance with the provisions of the TÜRSAB KÜTAHYA CHART, or may also compensate through additional services provided to the consumer during the trip that are not included in the price. The consumer’s receipt and use or consumption of additional or substitute services eliminates their rights to price refunds and compensation.

11-8- If the consumer leaves the tour or accommodation service on the grounds that it is defective, they must notify the Travel Agency official and the hotel where they are staying in writing, together with the reasons. Otherwise, the consumer shall not be deemed to have left the tour and shall be considered to have received and used the service.

11-9- The consumer’s use of the tour program they purchased until the end despite complaining about it eliminates compensation rights such as substitute services and price refunds regarding the matters complained about.

11-10- The provisions of this agreement concluded between the Travel Agency and the consumer at the time of registration have been read by the consumer and signed by requesting and accepting that the registrations be made under the same conditions on behalf of the other persons they stated would participate in the same trip together with them.

11-11- Consumer(s) who do not have a signature in the agreement but participate in the trip subject to the agreement, in the event that the consumer(s) whom they authorized to register on their behalf bring actions or proceedings against the Travel Agency regarding the trip they participated in, and if the Travel Agency has to pay a fee or compensation to the consumer outside the matters written in this agreement, the Travel Agency reserves the right of recourse for the excess amount paid to the consumer(s) whose signature is on the agreement. Consumers participating in this trip, even if they did not sign, have learned the conditions of this agreement, which will be valid between the parties, through catalogs and advertisements, and have accepted to participate in the trip under the conditions of this agreement.

11-12- The Travel Agency acts as an intermediary with the consumers participating in the trip, the hotel, carrier companies, and all kinds of third parties and legal entities providing other services related to the trip. For this reason, consumers who register for the trip by applying to it acknowledge that, contrary to the agreements made between the Travel Agency and the institutions undertaking transportation, the Travel Agency does not have primary responsibility and is not directly responsible as the principal wrongdoer for vehicles not being present at the departure point at the times indicated in the program, any delays of land, air, and sea vehicles, breakdowns, fog, storms, blizzards, and all kinds of weather conditions, road blockages, route and path changes, strikes, terrorism, war, the possibility of war or similar force majeure, all kinds of disruptions arising from the fault of the operator of the means of transport or the personal fault of third parties or unforeseeable technical matters, materially and morally damaging accidents, insufficient or faulty services of accommodation facilities, and the fact that the Travel Agency is not the operator. Therefore, the Travel Agency shall be jointly liable to the consumer, not as the principal wrongdoer. In such disruption and accident cases, the consumer shall first seek and collect material and moral claims from the principal wrongdoers, and if they cannot obtain the claim in full from the principal wrongdoer, they may apply to the Travel Agency due to the principle of strict liability. The Travel Agency shall be liable to its customer only up to the amount that cannot be collected from the principal wrongdoers.

11-13- In matters not written in this agreement, Law No. 1618, Law No. 4077, Law No. 4288, Law No. 2634, IATA, IHA, UFTAA Convention provisions, the Civil Aviation Law, the Code of Obligations, the Turkish Commercial Code, international agreements to which Türkiye is a party, and the regulations, directives, circulars, and communiqués issued pursuant to these, as well as the TÜRSAB Kütahya Chart, which is the Turkey-applied version of the internationally accepted Frankfurter Tabelle, shall apply.

This voucher and package tour agreement, drawn up in two copies between the parties, has been prepared with all annexes front and back by the authorized representatives of the parties, read, checked, and accepted. The parties have jointly signed, accepted, and confirmed their mutually accepted commitments and performances. The person who accepted this voucher and agreement on behalf of the customers whose names are written in this agreement and who will participate in the trip has also separately accepted and undertaken that all legal responsibility towards the persons for whom they signed as representative belongs to them.

SERVICE DEFECT COMPLAINTS: In the event of defective or faulty service, the TÜRSAB ARBITRATION BOARD is authorized.

The BUYER has the right to object or withdraw within 24 hours after the relevant distance sales agreement is declared to them in digital or material form. The provisions of the distance sales agreement not objected to within 24 hours are deemed accepted by the BUYER.