Cancellation-Refund Conditions

CONTRACT PRICE INCREASE

In the event of a price increase in the contract price, the difference will not be additionally requested from the consumer, nor will discounts referred to as actions by the facility be refunded to the consumer. However, in international package tours where the contract price is determined in foreign currency, if there is an extraordinary increase in the exchange rate, changes occur in taxes, duties, fees and similar legal obligations collected at places such as ports and airports, or an extraordinary increase occurs in transportation costs, including fuel expenses (a price increase of more than 2% shall be considered an extraordinary increase), the Consumer accepts that itctur.com has the right to make changes to the prices and conditions, provided that such changes do not exceed 5% of the contract price..

DOWN PAYMENT SYSTEM 

Down payment, also known as an advance payment, deposit or by another name, is the general term for the advance payment made to reserve, in a closed manner, an institution temporarily open for sale to the person providing the down payment, in order to pay the material amount required to purchase services or movable and immovable property. In other words, when purchasing a good or service, if you want that good or service to be allocated to you for a certain period, a certain percentage fee is paid under the name of a down payment. Subsequently, the good or service is set aside and reserved for you until the sale is completed. A down payment made during purchase, sale or rental transactions is considered an indication of the buyer's seriousness. Down payments are a method used not only in our country but all over the world.

A down payment may only be refunded if the seller withdraws from the sale in question or if the service cannot be provided. The buyer is not entitled to a refund of any down payment or the entire payment if they cannot participate in the tour or exceed the cancellation-refund or postponement period stipulated in the package tour contract.

In cancellations made by the Consumer less than 15 days before the service begins, the Consumer declares, accepts and undertakes to pay the entire reservation fee to itctur.com. If the Consumer does not participate in the tour for which they made a reservation by paying a down payment, after exceeding the cancellation-refund or postponement period, without notifying the agency of a force majeure event and before the agency approves the Consumer's cancellation-refund or postponement process, the Consumer declares, accepts and undertakes to pay the entire remaining amount after deducting the down payment to itctur.com.

TRANSFER OF SERVICE

If the Consumer is unable to continue the purchased tour/accommodation/service, they may transfer their reservation to a third party who will fulfill all conditions valid in terms of the contract, by notifying itctur.com at least 7 days before the departure date for day tours and at least 15 days before the departure date for tours with accommodation. In this case, the person/persons transferring and assuming the contract shall be jointly and severally liable to itctur.com for the remaining balance and payment of all additional expenses arising from the said transfer. For tours involving air transportation, this matter shall be evaluated in accordance with the cancellation and change conditions of the carrier airline. Particularly for transferred tours abroad, visa fees of consumers whose visa procedures have been completed will not be refunded. Consumers taking over a package tour shall be responsible for their own visas. If consumers do not have visas or, despite having applied, cannot obtain a visa from the relevant institution by the tour start date, itctur.com shall not accept responsibility and shall collect the entire tour price from the transferor and transferee (jointly and severally). If the person taking over the service does not have the same status as the transferor, the transfer shall not take place, or the transfer shall be completed by removing any special discounts applied.

RIGHTS REGARDING CHANGES

Before the package tour/service begins, significant changes made to the content of the contract for reasons not attributable to the Consumer, as well as other price-related changes and similar changes other than the price and changes made for the reasons specified in Article 5 of the sales contract, are deemed to be material changes to the contract. Material changes to the contract and the effect of these material changes on the price shall be immediately notified to the Consumer/participant by itctur.com in writing and/or through a durable medium. Following the notification, the Consumer/Participant may immediately accept the notified change in writing or through a durable medium, or may notify itctur.com that they do not accept the change, in writing or through a durable medium, provided that they;

a. Participate, without paying an additional fee, in another package tour of equal or higher value offered by itctur.com,

b. Participate in a package tour of lower value, provided that the price difference is refunded to them,

c. Exercise one of the rights to withdraw from the contract without paying any compensation.

If the Consumer/Participant withdraws from the contract, the amount paid by the Participant/Consumer shall be refunded to the Consumer/Participant without any deduction within 15 days at the latest from the date on which the withdrawal notification reaches itctur.com. The Participant/Consumer acknowledges and declares that although itctur.com has notified them, in the ways described above, of the material changes to the contract and the effect of these material changes on the price, if the Consumer/Participant does not respond to the notification and/or does not notify itctur.com, in the ways described above, which of the rights specified above they are exercising, they shall be deemed to have accepted these new conditions, which constitute an additional contract containing the material changes to the package tour contract, including the price increases notified to them and changing the material elements of the package tour contract; that if they do not participate in the tour without making any notification, they may not request a refund or reduction of the fees on the grounds that the Consumer did not receive the service; and that the fees they paid constitute withdrawal compensation. If itctur.com cancels the tour/contract before the tour/service begins for a reason not attributable to the Consumer/Participant, the Consumer/Participant may exercise the rights granted to the Consumer/Participant and listed in sections a), b) and c) above.

FAILURE TO COMMENCE OR CONTINUE THE SERVICE

Although itctur.com has exercised all necessary care, if the tour/service cannot commence for the reasons specified below, or if continuation of the tour becomes impossible for the reasons specified below and/or if the breach of contract arises from the reasons specified below, itctur.com shall not be held liable for the contract not being performed or not being duly performed;

a. The Consumer is at fault.

b. An unforeseen and unavoidable act of a third party not involved in the performance of the contract.

c. The existence of a force majeure event.

d. An event occurs that the package tour organizer, its intermediary or independent service provider could not foresee or prevent despite exercising all necessary care,

e. The package tour is cancelled because the minimum number of participants envisaged for organizing the package tour cannot be reached, and the cancellation has been notified to the Consumer in writing or through a durable medium within the period stipulated in the contract and at least twenty days before the package tour begins (If the reason for postponing and/or cancelling the tour arises less than 20 days before the tour begins, itctur.com shall not be held responsible.)

If the reasons specified above arise before the tour begins, itctur.com has the right to cancel and/or postpone the tour/service or offer an alternative tour by informing the Consumer in writing or through a Durable Medium. If the tour cannot commence for the reasons specified above and the consumer does not accept postponement of the tour or participation in an alternative tour, itctur.com shall cancel the Consumer's tour. In this case, if the consumer does not accept itctur.com's postponement request or alternative tour offer, or if postponement of the tour is factually impossible, itctur.com shall refund to the consumer the payments made by the Consumer up to that date, excluding official payments made on behalf of the Consumer (taxes, fees, etc.). If force majeure events arise after the tour has begun, during the performance of the service, itctur.com's responsibility shall be limited to returning the Consumer to the starting point of the tour, and no further responsibility (refund, compensation, etc.) may be imposed on itctur.com.

CANCELLATION AND REFUND TERMS

For cancellations made by the Consumer without stating a reason up to 30 days before the service begins, the amount paid shall be refunded to the Consumer, excluding expenses arising from mandatory taxes, duties and similar legal obligations, as well as amounts paid to third parties that can be documented and cannot be refunded. For cancellations made by the Consumer between 29 and 15 days before the service begins, the Consumer declares, accepts and undertakes to pay 35% of the reservation fee to itctur.com; for cancellations made less than 14 days before the service begins, the Consumer declares, accepts and undertakes to pay the entire reservation fee to itctur.com. For special products, if cancellations are made up to 60 days before the service begins, the entire amount paid by the Consumer up to that time shall be refunded. If the Consumer cancels the contract 59–31 days before the service begins, the Consumer declares, accepts and undertakes to pay 25% of the reservation fee to itctur.com; if they cancel 30–15 days before, 50% of the tour price; if they cancel 14–07 days before, 75% of the trip price; and if cancellation is made less than 7 days before, the entire amount. If the service purchased is a product offered during special periods such as New Year's, the semester break or holidays, or under other campaigns, the above provisions of the contract shall not apply. In this case, the consumer has no right to cancellation or refund. Consumers who purchase early reservation cancellation insurance for domestic accommodation or an early reservation cancellation guarantee package for cultural tours may exercise an unconditional cancellation right up to 72 hours before the service begins. The Consumer's early reservation cancellation insurance or early reservation guarantee package does not cover air transportation costs. In cancellations made for international travel, if a visa has been obtained, the visa fee cannot be refunded. For tours involving air transportation, the Consumer's cancellation request shall be evaluated in accordance with the cancellation and change conditions of the carrier airline. If the Consumer requests a change to the service, provided that this change is approved by itctur.com, and there is a price difference between the previously purchased service and the newly requested service, the Consumer must immediately pay the difference to itctur.com upon acceptance of the change request. However, if the price of the new service is lower than the price of the previous service, itctur.com shall refund the difference to the consumer.

For our day tours, you have an unconditional right to a refund or postponement up to 7 days before the tour; for our tours with accommodation, you have this right up to 14 days before the tour. After the specified periods have passed, you have the right to a refund due to health reasons or the death of a first-degree relative. You must document such circumstances with a state hospital report. You have the right to a refund or postponement for tours postponed or cancelled by the agency.

FORCE MAJEURE EVENTS

If, despite exercising all necessary care, the Consumer notifies itctur.com less than 30 days before the tour/service begins due to a situation or force majeure event that they could not foresee or prevent, the amount paid by the Consumer shall be refunded, excluding expenses arising from mandatory taxes, duties and similar legal obligations, as well as amounts paid to third parties that can be documented and cannot be refunded. If this occurs during the continuation of the tour, the relevant information and documents must be submitted to itctur.com immediately, together with supporting documentation, from the time the consumer leaves the tour. If the Consumer does not notify in writing that they will participate in the tour/accommodation/service whose beginning they missed, itctur.com has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No fee shall be refunded to the consumer in such cancellations.

If an unforeseen situation or force majeure event arises during the continuation of the tour, the relevant information and documents must be submitted to itctur.com immediately, together with supporting documentation, from the time the consumer leaves the tour. If the Consumer does not notify in writing that they will participate in the tour/accommodation/service whose beginning they missed, itctur.com has the right to cancel all reservations and services made on behalf of the consumer after 24 hours. No fee shall be refunded to the consumer in such cancellations.

INFORMATION TEXT REGARDING THE PROTECTION OF PERSONAL DATA, USE OF VISUAL CONTENT AND ACCEPTANCE OF THE CONTRACT

Within the scope of Personal Data Protection Law No. 6698 (“KVKK”), personal data belonging to guests, such as first name, surname, Turkish ID number (where necessary), date of birth, telephone number, e-mail address, payment information, reservation information and similar data, may be processed in accordance with the applicable legislation for the purpose of carrying out reservation, sales, operations, transportation, accommodation, accounting, customer relations and tour service processes.

The personal data collected may be used to provide the service completely, complete reservation procedures, carry out the tour organization, fulfill legal obligations, share information with relevant official institutions when necessary, and manage customer satisfaction processes.

During tour organizations, photographs and videos may be taken by us, and if participants appear in the images taken, such content may constitute personal data.

In this context, photographs and videos taken during the tour may be;

• Used on our company's website
• Social media accounts
• Digital advertising and promotional activities
• Printed advertising and promotional materials
• Corporate archiving activities
• Promotional, marketing and brand awareness activities
• 
  

The guest accepts and gives explicit consent to their use, publication and sharing within the scope of the above.

Guests who do not wish to appear in photographs and video content must notify authorized personnel in writing or verbally before the tour begins. If no notification is made, it shall be deemed that permission has been granted for the use of group photographs and videos taken in common areas.

The guest may submit their requests regarding their personal data and the use of visual content to the agency in writing at any time. The necessary actions shall be taken following an evaluation within the scope of the legislation.

Before the reservation process and/or during completion of the reservation, this sales contract, additional terms and information texts are sent to the guest through the website link, text message, e-mail, WhatsApp or similar electronic communication channels.

The guest must carefully read and review the contract and information texts sent to them, become informed about all terms, and complete the reservation process accordingly.

Upon creation of the reservation, payment of the advance payment or total amount, purchase of the tour service, or participation in the tour, the guest shall be deemed to have read, understood and accepted the provisions of this contract and the information texts.

The agency cannot be held responsible for any disputes, claims, damages or loss of rights that may arise if the guest has not read the contract and information texts duly provided to them, has reviewed them incompletely, or claims not to have been informed of the provisions.