Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

1. How many installments can you offer for credit card payments?

As itctur.com, we offer 3 interest-free installments for credit card payments. If you wish, you can also benefit from 6, 9, or 12 installment options with an installment fee.

2. Can I sit in the front seat on the bus? Will my seat number be assigned?

Seat numbers are determined according to the order of reservations. Therefore, we cannot guarantee a front seat. By making an early reservation, you can gain an advantage in the seating plan.

3. Do you have airport transfer service? Where will we meet the guide?

We do not have airport transfer service; you need to arrange your own transfer. If our guide is in Istanbul, they will meet you at Sabiha Gökçen Airport; if they are in the region, the meeting point is determined according to the destination and informed to you.

4. Is another guest placed in my single room?

When you make a single-room reservation, the room is allocated only to you, and no stranger is placed in your room. Your comfort and privacy are our priority.

5. Do you offer child discounts for 1 adult and 1 child? What age group receives the discount?

According to hotel rules, a child discount can only be provided for 2 adults and 1 child. Guests participating as 1 adult and 1 child are counted as 2 adults. We offer child discounts for children aged 0 - 12.

6. Is it known which hotel we will stay at?

We have agreements with many 4- and 5-star hotels. You will stay at whichever of our hotels has availability at that time. The hotel where you will stay is determined at least 2 days before the tour date.

7. Can we stay 3 people in the room?

Hotel rooms are normally for 2 people, but they can be converted to accommodate 3 with an extra bed. If you do not have a child aged 0 - 12, a maximum of 3 people can stay in the room. Guests who are 4 adults are considered as 2 separate rooms.

8. When will the information message / PNR / guide number reach us?

The information message will be sent to you via SMS or WhatsApp 1 day before the tour date.

9. Will the guide create a group? Will they call us?

If, after the guide number is shared with you, you call the guide and inform them of your participation in the tour, they will add you to that group if they have created a WhatsApp group. Not every guide creates a group; if no group has been created, our guide stays in direct contact with you.

10. Should we make a payment during the reservation?

In order for us to confirm your reservation and keep the price fixed, you need to make a payment of at least 50% immediately after making the reservation. Otherwise, if no payment is made, your reservation will be canceled, and we may evaluate you based on the current price.

11. Can I pay the remaining balance in cash or in installments on the vehicle?

If you made a reservation with 50% prepayment, you need to pay the remaining balance by bank transfer on the day before the tour or on the tour day in the vehicle. Cash or installment payments are not accepted.

12. Until when can we cancel if we want to?

If there is more than 1 month left before your tour, you have the right to cancel and receive a refund. However, if there is less than 1 month left before your tour and you have not purchased the cancellation and refund guarantee package, you can only change the name. By purchasing the cancellation and refund guarantee package, for 500 TRY per person, you have the right to cancel and receive a refund up to the last 72 hours. If it is an air-inclusive program, only the tour fee is refunded after the airfare is deducted.

13. Is the tour guaranteed to depart? If it is canceled by you, how does the process work?

In cancellations made by us, our operations team will offer you an alternative date. If the alternative date does not suit you, your tour will be canceled and your payment will be refunded.

14. If there is a refund, when will the amount be deposited into my account?

If the cancellation is made by you, your refund will be processed within 7-15 business days. If the cancellation is made by us, your refund will be processed within 1-10 business days.